Frequently Asked Questions

Find answers to your questions about sizing, care, and everything you need to know about your SoeRuli pieces.


Sizing & Fit

HOW DOES YOUR SIZING RUN?

Our sizing typically runs true-to-age.

We recommend ordering your child’s usual age size if they fall between the 20th and 80th percentiles for height and weight.

  • Below 20th percentile? You may want to size down.
  • Above 80th percentile? Consider sizing up.

For more accurate sizing, refer to the individual product pages and our complete Sizing Chart.


Care Instructions

HOW DO I CARE FOR MY PRODUCT?

Always check the care label on your garment first.

  • Machine washable items: Use a gentle, cold wash cycle and hang dry. Do not use chlorine bleach or tumble dry.
  • Refined or delicate styles: These are typically dry clean only.
  • In between wears: If the item isn't stained, a light steam or fabric freshener can be a great way to refresh it without a full wash.


Iron-On Patch Application

HOW DO I APPLY IRON-ON PATCHES?

Follow these simple steps to apply your iron-on labels correctly and ensure they last.

Note: Patches are recommended for sweatshirt material only for best results.

What You’ll Need:

  • An iron (set to Cotton, no steam)
  • Parchment paper (or baking paper)
  • Your iron-on patch
  • The item of clothing

Application Instructions:

  1. Check the fabric | Make sure the item can be safely ironed. Check the garment’s care label for guidance.
  2. Prepare your iron | Set your iron to the Cotton setting. Important: Do not use steam.
  3. Place the label | Position the label exactly where you want it on the item.
  4. Cover with parchment paper | Place a sheet of parchment paper over the label to protect it during ironing.
  5. Iron the label on | Press the iron firmly over the parchment-covered label for 15–20 seconds, moving slowly.
  6. Let it cool | Wait at least 2 minutes before peeling off the parchment paper.
  7. Wait before washing | Allow 24 hours before washing the item for the first time.

Returns & Exchanges

LOVE WHAT YOU WEAR

We want every piece to feel perfect. If something doesn’t meet expectations, returns are complimentary within 14 days of delivery.

Because each SoeRuli piece is created in limited quantities, direct exchanges aren’t always possible — but we’ll work thoughtfully with you to find the ideal solution.

Return requests must be initiated within 14 days of delivery. Once your return label is provided, please ship within 7 days.

Items must be unworn, with tags attached.

Need help? We’re here. Just say the word.